Frequently Asked Questions

A: Yes, your insurance card is needed to keep your account up to date and accurate.

A: Yes, however you should check with your insurance company regarding co-pays on well visits. We also charge an administration fee if a co-pay is not paid at the time of service.

A: Yes, please come 10-15 minutes early. This will facilitate a timely visit with your physician.

A: If your baby was born at Vassar Brothers Hospital, please bring the tan colored index card. This information is placed in your child’s chart. Also, please download our new patient forms, fill them out and bring them to your first visit.

A: Make sure you have informed your insurance company of the baby’s birth. We can use the guarantors ID # for the first 30 days.

A: You should contact your insurance company within 24 hours.

A: Each insurance policy has different requirements. Call your insurance company for more information.

A: Please call our office if you are going to be late or cannot keep your appointment, the phone staff can assist you with rescheduling if necessary.

A: You can use any location during daytime hours 9:00am – 5:00pm, Monday – Friday. For evening, weekends and holidays you would use our Poughkeepsie location. Our Fishkill office also has some evening hours available.

A: If your insurance requires a PCP and one of our clinicians is not listed, this may result in the charges being denied by your insurance and you being responsible for all dates of service.

A: Most insurance plans have a website that you can access or you can call the customer service number located on the back of you ID card.

A: Much has been written lately about the effect of sleep problems on a child’s ability to pay attention during the day. The main problem is what we call Obstructive Sleep Apnea (OSA). If your child snores at night, has episodes of gasping or choking frequently at night or seems tired all day long in spite of enough hours of sleep, OSA could be interfering with getting good quality sleep. This can cause problems with attention in school. If this sounds familiar, ask your pediatrician if OSA might be part of the problem.