Frequently Asked Questions

Q: Do I need to bring my insurance card to every visit?

A: Yes, your insurance card is needed to keep your account up to date and accurate.

Q: Will there be a co-pay for every visit?

A: Yes, however you should check with your insurance company regarding co-pays on well visits. We also charge an administration fee if a co-pay is not paid at the time of service.

Q: Should I come early if I am a new patient?

A: Yes, please come 10-15 minutes early. This will facilitate a timely visit with your physician.

Q: What do I need to bring for my newborn visit?

A: If your baby was born at Vassar Brothers Hospital, please bring the tan colored index card. This information is placed in your child’s chart. Also, please download our new patient forms, fill them out and bring them to your first visit.

Q: What if I do not have my newborns insurance card yet?

A: Make sure you have informed your insurance company of the baby’s birth. We can use the guarantors ID # for the first 30 days.

Q: What should I do if my child is admitted to the hospital?

A: You should contact your insurance company within 24 hours.

Q: Will I need a referral if the doctor sends my child for tests or to see a specialist?

A: Each insurance policy has different requirements. Call your insurance company for more information.

Q: What if I am going to be late for my appointment?

A: Please call our office if you are going to be late or cannot keep your appointment, the phone staff can assist you with rescheduling if necessary.

Q: Can I go to any of the other locations?

A: You can use any location during daytime hours 9:00am – 5:00pm, Monday – Friday. For evening, weekends and holidays you would use our Poughkeepsie location. Our Fishkill office also has some evening hours available.

Q: Why is it important for a clinician from The Children's Medical Group to be listed as my primary care physician (PCP)?

A: If your insurance requires a PCP and one of our clinicians is not listed, this may result in the charges being denied by your insurance and you being responsible for all dates of service.

Q: How do I know what is covered under my insurance plan?

A: Most insurance plans have a website that you can access or you can call the customer service number located on the back of you ID card.

Q: I have read that my son’s attention deficit might actually be caused by a sleep problem. Could you please explain?

A: Much has been written lately about the effect of sleep problems on a child’s ability to pay attention during the day. The main problem is what we call Obstructive Sleep Apnea (OSA). If your child snores at night, has episodes of gasping or choking frequently at night or seems tired all day long in spite of enough hours of sleep, OSA could be interfering with getting good quality sleep. This can cause problems with attention in school. If this sounds familiar, ask your pediatrician if OSA might be part of the problem.